Responsible Gaming

Effective Date: 31/03/2025

At Tugabet, we are committed to ensuring that online gambling remains a source of entertainment. While most players enjoy gaming responsibly, we recognize that a small percentage may struggle with maintaining control. This Responsible Gaming Policy outlines our commitment to fostering a safe gaming environment and provides tools and resources to help you play responsibly. Gambling should never be seen as a way to generate income or resolve financial difficulties. We encourage you to monitor the time and money you spend on tugabet.com.

If you feel that gambling is becoming problematic, affecting your daily life, or exceeding your financial limits, we strongly recommend using our responsible gaming tools, such as setting limits, opting for self-exclusion, or seeking support from independent organizations. You may also take a self-assessment quiz to evaluate whether gambling is becoming an issue.

1. Protecting Minors

Tugabet strictly prohibits anyone under 18 years of age from opening an account. Attempting to create an account as a minor, or assisting a minor in doing so, violates our Terms and Conditions.

To safeguard minors, we recommend the following measures:

1. Keep your login credentials confidential and avoid sharing them with anyone.
2. Avoid using the "remember password" feature on login screens.
3. Do not share your credit card or bank account details with minors.

2. Recognizing Problem Gambling

Like other activities (e.g., alcohol consumption or gaming), gambling can become problematic if not approached in moderation. Problem gambling may not always involve financial loss and can be a symptom of broader personal issues, such as using gambling to escape reality. Signs of gambling addiction may be subtle and difficult to identify, but early recognition is critical to prevent financial, social, or emotional consequences.

Fortunately, most players can enjoy gambling without issues. However, if you suspect a problem, professional support is available to address underlying causes and help manage gambling behavior.

3. Identifying Risk Factors

1. To promote safe gambling, Tugabet offers the following guidelines:
2. Treat gambling as entertainment, not a profession or income source.
3. Avoid chasing losses by increasing bets.
4. Set a budget for daily, weekly, or monthly spending that aligns with what you can afford to lose.
5. Refrain from gambling when under the influence of alcohol, drugs, or when feeling tired or emotionally distressed.
6. Track the time spent gambling and the bets placed on tugabet.com.
7. Take regular breaks to maintain a clear perspective.
8. Stick to a predetermined budget before starting to play.
9. Focus on enjoying the experience.

If you suspect you may be at risk of developing a gambling dependency, resources such as self-assessment tests are available to help evaluate your behavior. Visit reputable websites like https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem for a simple test to assess your gambling habits.

4. Tugabet’s Responsible Gaming Tools

Tugabet provides a range of tools to help you maintain control over your gambling activities and ensure a safe, enjoyable experience. Our platform is designed to support responsible gaming, acknowledging that gambling outcomes are inherently uncertain. By using our tools, you can enhance both the safety and enjoyment of your gaming experience.

5. Setting Limits

Tugabet’s Responsible Gaming Policy includes options to set deposit limits to manage your spending. You can establish daily, weekly, or monthly limits, or a combination of these, to suit your needs. To set limits, log in to your account on tugabet.com, navigate to “Profile” and select “Gambling Limits” to enter your desired limits.

Setting a budget helps you stay aware of your spending and prevents excessive gambling. If you request to increase or remove a limit, a 24-hour cooling-off period applies to allow reconsideration. Requests to lower a limit or set a new one take effect immediately. You may also set wagering limits to control the maximum amount you can bet within a specified period.

5.1. Daily Limits

Daily limits apply over a 24-hour period and account for deposits made within that timeframe. For example:

1. If you set a €20 daily limit and have deposited €20 in the past 24 hours, no further deposits are allowed until 24 hours have passed since your last deposit.
2. If you deposited €10 in the past 24 hours with a €20 daily limit, you may deposit up to €10 more until the 24-hour period resets.

5.2. Weekly Limits

Weekly limits cover a 168-hour period and consider deposits made within that timeframe. For example:

1. If you set a €20 weekly limit and have deposited €20 in the past 168 hours, no further deposits are allowed until 168 hours have passed since your last deposit.
2. If you deposited €10 in the past 168 hours with a €20 weekly limit, you may deposit up to €10 more until the 168-hour period resets.
3. Note: Setting a weekly limit lower than an existing daily limit will override the daily limit. If the weekly limit is higher, you cannot exceed the weekly cap (e.g., a €10 daily limit and €20 weekly limit allows €10 daily deposits for two days, but no further deposits until 168 hours have passed).

5.3. Monthly Limits

Monthly limits apply over a 720-hour period and account for deposits made within that timeframe. For example:

1. If you set a €50 monthly limit and have deposited €50 in the past 720 hours, no further deposits are allowed until 720 hours have passed since your last deposit.
2. If you deposited €20 in the past 720 hours with a €50 monthly limit, you may deposit up to €30 more until the 720-hour period resets.
3. Note: Setting a monthly limit lower than existing daily or weekly limits will override those limits. If the monthly limit is higher, you cannot exceed the monthly cap (e.g., a €10 daily limit, €20 weekly limit, and €50 monthly limit allows €10 daily deposits for two days, but no further deposits until 168 hours have passed).

For assistance with setting limits or further examples, contact our Customer Service Team at [email protected].

6. Monitoring Your Activity

Your Tugabet account provides a detailed history of all bets placed, allowing you to track your gambling activity, time spent, and spending patterns. Regularly reviewing this information helps ensure you are gambling responsibly.

7. Customer Support

Our Customer Service Team is trained in responsible gaming practices and is equipped to assist if you feel at risk of problem gambling. They can guide you through available tools to limit your gambling and connect you with specialist organizations for further support. Contact them at [email protected].

8. Self-Exclusion

If you believe gambling is becoming problematic, you may opt for self-exclusion to restrict access to your Tugabet account. To request permanent self-exclusion, contact our Customer Service Team at [email protected] to change your account status to “Permanent self-exclusion.” For temporary self-exclusion, specify your desired duration when contacting support.

Consider the following questions to assess potential gambling issues:

1. Do you neglect social responsibilities to gamble?
2. Do you use gambling to escape reality?
3. Do losses make you want to gamble more?
4. Have you used money allocated for essentials (e.g., bills, rent, food) to gamble?
5. Do you feel an overwhelming urge to gamble excessively?
6. Have others expressed concern about your gambling habits?
7. Have you considered unethical actions (e.g., stealing, lying) to fund gambling?
8. Do you lose track of time while gambling?
9. Do you prioritize gambling over time with friends or family?
10. Does gambling negatively impact your emotional well-being?

If you answer “yes” to any of these, we encourage you to seek support and consider self-exclusion.