Terms and Conditions

Effective Date: 31/03/2025

Please review these Terms and Conditions thoroughly before accessing or using tugabet.com. By engaging with the website, you confirm your acceptance of these Terms and Conditions, which are governed and interpreted under the laws of Costa Rica. The English version of these Terms and Conditions prevails in case of interpretative discrepancies.

Tugabet.com is owned and operated by Titanzenith Ventures Limitada, a legal entity incorporated in Costa Rica under registration number 3-102-929569, with its registered office at SAN PEDRO, BARRIO DENT, DEL CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO, DOSCIENTOS METROS AL NORTE Y CINCUENTA AL ESTE, EDIFICIO OFIDENT, OFICINA NUMERO TRES, COSTA RICA.

1. General Provisions

1. Risk Acknowledgment: Participation in games on tugabet.com involves the risk of losing deposited funds. Online gambling may be restricted or illegal in certain jurisdictions. Tugabet.com does not offer legal advice or guarantees regarding the legality of its services in your jurisdiction. You are solely responsible for ensuring compliance with applicable local laws and assume all associated risks.
2. Operator Information: Tugabet.com is managed by Titanzenith Ventures Limitada, registered in Costa Rica (registration number 3-102-929569) at SAN PEDRO, BARRIO DENT, DEL CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO, DOSCIENTOS METROS AL NORTE Y CINCUENTA AL ESTE, EDIFICIO OFIDENT, OFICINA NUMERO TRES, COSTA RICA. Gambling carries addiction risks; play responsibly. Only players aged 18 or older are permitted.
3. Amendments: Tugabet may update these Terms and Conditions as needed. We will strive to notify users of significant changes via email, but you are encouraged to check this page regularly for updates.
4. Binding Agreement: These Terms and Conditions form a legally binding contract between you and Tugabet. You must read them in full before registering. If you disagree with any provision, refrain from using or continuing to use the website.
5. Communication Consent: By using tugabet.com, you agree to receive communications via email, SMS, or phone calls. We may also post notices on the website. You can opt out of promotional emails or SMS/phone calls by contacting [email protected], though essential account-related communications will continue.
6. Adult Content: Some areas of tugabet.com may include adult-oriented content (18+), such as images or descriptions of a sexually suggestive nature. Access is restricted to individuals aged 18 or older (or the legal age in their jurisdiction). You confirm you meet these requirements, are accessing the site from a jurisdiction where such content is legal, and will prevent minors from accessing it.

2. Game Availability

1. Jurisdictional Limits: Certain games may be unavailable in specific jurisdictions due to game provider policies, which are subject to change.
2. Geolocation Compliance: Funds, winnings, or bonuses gained by players in restricted jurisdictions using encrypted connections to obscure their location may be forfeited. Such actions breach these Terms and Conditions, and Tugabet may suspend accounts, withhold winnings, and apply funds to cover damages.

3. Accepted Currencies

Tugabet.com supports the following currencies for gameplay: EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC, and other cryptocurrencies.

4. Eligibility to Play

1. Legal Compliance: Tugabet only accepts players from jurisdictions where online gambling is permitted. You must verify the gambling laws in your jurisdiction before betting.
2. Age Restrictions: Players must be at least 18 or meet the minimum age for online gambling in their jurisdiction. You are responsible for confirming compliance with local age laws.
3. Player Responsibility: You bear full responsibility for ensuring your participation complies with applicable laws. Tugabet does not guarantee compliance with your local regulations.
4. Age Verification: Tugabet may request proof of age and may suspend accounts or restrict access if this requirement is not met.
5. Restricted Countries: Players from the following countries and territories may not deposit or play real-money games: United States of America, United Kingdom, France, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. Breaching this policy may prevent successful withdrawals or refunds.
6. FATF-Restricted Countries: Players from FATF blacklisted (North Korea, Iran) or greylisted (Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Myanmar, Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, Zimbabwe) countries are prohibited from depositing or playing real-money games. Breaching this policy may affect withdrawals or refunds.
7. Additional Prohibited Territories: Tugabet does not accept payments or users from: Afghanistan, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, North Korea (DPRK), The Democratic Republic of the Congo, Fiji, Guam, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, The Crimea Region (Ukraine), Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe.

5. Player Account Usage

1. Registration Requirement: To place wagers, you must register and create an account on tugabet.com, providing all mandatory information, including a valid email address. An invalid email may hinder password recovery.
2. Information Accuracy: You must ensure all provided information is true, complete, and current, and promptly notify Tugabet of any changes.
3. Account Security: You are responsible for selecting and safeguarding your username and password. Tugabet is not liable for account misuse due to intentional or accidental disclosure of login details.
4. Data Protection: Tugabet employs SSL encryption for transaction security. Customer data is confidential and not sold to third parties.
5. Withdrawal Methods: Withdrawals must use the same method as deposits (e.g., credit card deposits are refunded to the same card).
6. Fund Transfers: Transferring funds between accounts, receiving funds from others, or buying/selling accounts is prohibited.
7. Error Management: Tugabet may cancel or correct wagers made in error (e.g., due to incorrect terms or prices). You must report software errors or incompleteness to Tugabet immediately and avoid exploiting them. Non-compliance may lead to Tugabet seeking compensation for related costs.
8. System Integrity: Evidence of casino system manipulation may result in withheld payments and criminal charges. Tugabet may terminate or modify games or events at its discretion.

6. Deposits

1. Fund Requirements: You must have sufficient account funds to participate in games.
2. Deposit Thresholds: Minimum deposits vary by country (€2, €5, €10, or €15, or equivalent). Maximum deposits depend on the payment method. Cryptocurrency deposits are supported within these limits.
3. Bonuses: Tugabet may offer bonuses under conditions specified on the website. Bonus funds are used only after real funds are exhausted. Withdrawing real funds before meeting bonus turnover conditions may forfeit bonus funds and winnings.
4. Bonus Conditions: Specific bonus terms are available on the website.
5. No Interest: Tugabet accounts do not accrue interest, as Tugabet is not a financial institution.
6. Deposit Processing: Funds are available after deposit confirmation. Withdrawals require prior confirmation of deposits
7. Currency Restrictions: Tugabet does not provide currency conversion services.
8. Payment Ownership: Only personal credit/debit cards or payment methods in your name may be used for deposits.
9. Cryptocurrency Deposits: Cryptocurrency deposits must meet the minimum limit shown on the deposit page. Deposits below this limit cannot be processed or refunded.
10. Legal Responsibility: You must ensure the legality of using your payment method for online gambling in your jurisdiction.

7. Withdrawal Policy

1. Withdrawal Limits: The minimum withdrawal is €50 or equivalent. Maximum limits vary by payment method, with amounts exceeding limits paid in installments.
2. Erroneous Credits: Winnings mistakenly credited due to errors remain Tugabet’s property and will be deducted. If withdrawn before detection, the amount becomes a debt owed to Tugabet. You must report such errors immediately.
3. No Refunds: Funds are consumed instantly, and Tugabet does not offer refunds or cancellations. Large wins may be paid in monthly installments.
4. Verification: Tugabet may require verification (e.g., passport, utility bills, or card copies) for the first withdrawal or at any time.
5. Document Authenticity: False or fraudulent documents may lead to confiscation of deposits and winnings.
6. Wagering Requirement: Deposits must be wagered at least three times before withdrawal to comply with anti-money laundering rules. You are responsible for taxes on winnings.
7. Payment Methods: Withdrawals are supported via Visa OCT and Mastercard Payment Transfer, though bank discretion may affect processing.
8. Cryptocurrency Errors: For cryptocurrency deposits sent to the wrong network, Tugabet will not attempt recovery unless the amount exceeds €5,000, with a 0.1 BTC recovery fee. Recovery is not guaranteed.
9. Operating Currency: The website operates in Euros. Transactions in other currencies may vary slightly due to bank or processor conversions.
10. Processing Times: Withdrawals are processed within 24 hours, with additional time based on the payment method.
11. Bank Fees: Bank transfer withdrawals may incur intermediary fees up to €16, outside Tugabet’s control.
12. Withdrawal Caps: Maximum withdrawals are €1,000/day, €3,000/week, and €10,000/month, unless otherwise specified or for higher VIP levels at Tugabet’s discretion.
13. Large Wins: Winnings over €15,000 may be paid in monthly installments of up to €15,000.
14. Deposit Verification: Tugabet may verify identity for deposits at any stage.
15. Phone Verification: A phone call to your provided number may be required for KYC, and withdrawals will not be processed until verified.
16. Additional Fees: Bank transfer withdrawals may incur fees up to €16, beyond Tugabet’s control.

8. Responsible Gaming

1. Self-Exclusion: Requesting self-exclusion results in immediate account closure and gameplay prevention. Tugabet will attempt to prevent new account creation, but you are responsible for avoiding additional accounts. Tugabet is not liable for losses on other accounts.
2. Limit Options: You may set loss limits or other restrictions on your account to support responsible gaming.

9. Dormant Accounts

1. Inactive Accounts: Accounts unused for twelve consecutive months are deemed dormant. Tugabet may charge a €10 monthly fee (or equivalent, or the remaining balance if lower) until the balance is zero or the account is reactivated.
2. Fee Application: The fee is deducted at the start of the month following dormancy and each subsequent month.

10. Account Closure

1. Closure Process: To close your account, contact [email protected]. Tugabet will refund remaining funds, with the repayment method at our discretion.
2. Verification for Closure: To prevent fraud, money laundering, or terrorism financing, Tugabet may require updated documents, a Skype/Zoom interview, proof of funds, or a selfie with your ID during closure, even if previously verified.
3. Discretionary Closure: Tugabet may close accounts and refund balances (minus fees) at its sole discretion without stating a reason.

11. Liability Disclaimer

1. Tax Obligations: You are solely responsible for reporting and paying taxes on winnings under applicable laws.
2. Risk of Loss: You accept the risk of losing deposited funds by participating in games.
3. Non-Liability: Tugabet is not liable for damages or losses caused by:
4. Errors (e.g., technical, registration, or transaction errors);
5. Force Majeure;
6. Breaches of these Terms and Conditions by you or third parties;
7. Collusion or criminal actions;
8. Advice or recommendations from Tugabet or third parties;
9. Financial market fluctuations, including exchange rate changes.
10. Limited Liability: Tugabet’s liability for losses from your use of the website or our failure to comply with these terms is limited to reasonably foreseeable losses.
11. Wager Limits: Tugabet’s liability for any wager or bet is capped at the amount of that wager or bet.
12. Account Closure: Tugabet may close accounts and refund balances (minus fees) at its discretion without explanation.

12. Anti-Fraud Measures

1. Fraud Prevention: Tugabet uses advanced anti-fraud tools. Suspected fraud (e.g., collusion, chargebacks, multiple accounts, cheating, or bankruptcy in your jurisdiction) may lead to account termination and payout suspension. Tugabet may report such actions to regulators.
2. Bonus Exploitation: Abusing bonuses to gain positive expected value (e.g., delaying game rounds, building in-game value with bonus funds, or exploiting bugs) may result in winnings confiscation and account closure.
3. Prohibited Actions: Collusion, robots, or programmed devices in gameplay are forbidden.
4. Credit Card Refunds: Withdrawals up to the deposited amount may be refunded to the original credit card. Excess amounts use alternative methods, with bonuses and winnings deducted.
5. Risky Transactions: High-risk credit card transactions will be refunded to the card, with authorities notified.

13. Refund Policy

1. Complaint Submission: Contact [email protected] for refund requests or complaints.
2. Required Documents: Refund requests require:
3. Photos of both sides of your passport, driver’s license, or other ID;
4. Proof of address (e.g., a government-issued document, bank statement, or utility bill from the last 90 days, or an original PDF utility bill);
5. Bank statement showing your name and account number (if not used as proof of address).
6. Processing Time: Refund decisions may take up to 7 business days. Approved refunds are returned to your account within 48 hours.
7. Credit Card Refunds: Withdrawals up to the deposited amount may be refunded to the original credit card. Excess amounts use alternative methods, with bonuses and winnings deducted.
8. Risky Transactions: High-risk credit card transactions will be refunded to the card, with authorities notified.

14. Complaints Procedure

1. Submitting Complaints: Contact [email protected] for service-related issues.
2. Escalation: Complaints are handled by support and escalated if needed. You will be informed of the complaint’s status.
3. External Resolution: If unresolved, you may contact independent bodies, gaming authorities, or regulators listed on the website.
4. Server Authority: Server logs and records are the final authority in disputes. Game server results prevail over your screen’s display.
5. Dispute Contact: Tugabet will use your account’s contact details to address disputes.

15. Penalties and Account Termination

1. Breach Consequences: Breaching these Terms and Conditions or suspected breaches may lead to account suspension, closure, or withholding of winnings, with funds applied to cover damages.
2. Final Decision: Tugabet determines whether a violation warrants suspension or barring from the website.
3. Intellectual Property: Users may not use Tugabet’s services or content beyond permitted purposes, including removing copyright notices or using content for commercial gain.

16. Intellectual Property Rights

1. Protection: The website, services, software, and content are protected by copyright, trademarks, patents, and other intellectual property laws owned by Tugabet or its licensors.
2. Permitted Use: You may view, download, store, print, or quote content for personal, non-commercial use, with appropriate acknowledgment to Tugabet.
3. Prohibited Actions: You may not:
4. Remove copyright, trademark, or proprietary notices;
5. Use content to infringe Tugabet’s or third-party rights;
6. Use content illegally or in breach of these Terms and Conditions;
7. Reproduce, modify, publish, distribute, or exploit content for commercial gain;
8. Share or archive content for non-user access.