Self-Exclusion Policy

Effective Date: 31/03/2025

1. Understanding Self-Exclusion

Self-exclusion is a voluntary process that allows you to request a temporary or permanent suspension of your ability to gamble on tugabet.com. By choosing self-exclusion, you can block access to your account for a specified period, typically ranging from six months to five years, during which Tugabet will deny you service and prevent you from participating in gambling activities on our platform.

2. Self-Exclusion Process at Tugabet

Tugabet offers a self-exclusion tool to assist players who feel their gambling is becoming unmanageable and wish to take a break. To initiate self-exclusion, you can contact our Customer Support Team at [email protected] to request a temporary or permanent exclusion from gambling on tugabet.com. Upon your request, we will disable your account for the chosen period and take reasonable steps to prevent you from receiving promotional materials or opening new accounts.

Available Self-Exclusion Options

1. Definite Periods: You may select a self-exclusion period of 6 months, 9 months, or 1 year. Once activated, your account will be disabled, and you will be excluded from all promotional offers. During this time, you cannot deposit or withdraw funds. Your account will not automatically reactivate upon expiration.
2. Indefinite Self-Exclusion: You may request an indefinite exclusion, which remains in place until you formally request reactivation.

Fund Handling

1. For indefinite self-exclusion, any remaining balance will be paid out according to Tugabet’s withdrawal limits.
2. For definite self-exclusion periods, funds will be disbursed according to withdrawal limits only after the exclusion period ends.

Canceling Self-Exclusion

1. Definite Periods: If you wish to cancel a definite self-exclusion before its expiration, Tugabet will conduct an internal review. Any approved cancellation will take effect after a mandatory 24-hour cooling-off period.
2. Indefinite Periods: To cancel an indefinite self-exclusion, contact [email protected]. Reactivation will occur only after a 7-day waiting period following your request.

How to Activate Self-Exclusion

To self-exclude, log in to your account and follow the automated self-exclusion process. You must:

1. Confirm your understanding of the exclusion restrictions.
2. Select your desired exclusion period and submit the request.
3. Receive a confirmation email verifying the self-exclusion.

If you cannot complete the automated process, contact [email protected] to request manual self-exclusion. Specify that you attempted the automated process and need assistance. Unless otherwise stated, manual self-exclusions will default to a 6-month period. Note that manual requests may not be processed instantly, and you will receive confirmation once completed.

For any questions or assistance, contact [email protected].

3. Shared Responsibility for Self-Exclusion

Self-exclusion is a collaborative commitment between you and Tugabet. We will take reasonable measures to prevent you from reopening your account or creating new ones during the exclusion period. However, you must refrain from attempting to access your account or open new accounts on tugabet.com during this time.

Completing the Process

To ensure self-exclusion is effective, you must complete the automated process or confirm with Customer Support. Failure to finalize the process will leave your account active. Tugabet is not responsible for incomplete self-exclusion requests.

Marketing Materials

Upon self-exclusion, Tugabet will make every reasonable effort to stop sending gambling-related promotional materials. However, we are not liable for third-party marketing (e.g., from affiliates) beyond our control. If you receive such materials and continue gambling, or if you attempt to circumvent self-exclusion by opening new accounts, Tugabet is not obligated to refund deposits, winnings, or other funds related to such activities.

Regulatory Self-Exclusion

If you are listed on a self-exclusion registry provided by a relevant regulatory authority, Tugabet will apply self-exclusion to your account in accordance with that list.